faq -


Our F.A.Q. is here to help answer the most commonly asked questions. If you do not find an answer to what you are looking for, please contact us at info@decorish.com


Shopping Online

AnchorWhat does Decorish offer ?

Decorish specializes in premium quality handicraft and oriental style home decorative products like silk decorative pillow cases, wooden candle holders, silk bed covers, elephant figure, silk tissue box covers, silk table cloth, photo frame, teak products, photo albums and unique gift from Thailand.

Decorish makes it possible for you to buy these products from almost anywhere in the world. Through this service, you can order from the wide range of items shown on the site while making the payment online. The products will be delivered at the address given by you, according to your specifications.


AnchorHow does Decorish deal with my privacy ?

The information you submit to shop.decorish.com will be handled with most care and respect. Decorish will only use the personal information when we are handling orders, during shipments and deliveries, for secure payment and, in some cases, for custom declaration. Information about credit cards will be handled only by PayPal in a totally secure connection. All personal information concerning payments will be deleted when a purchase is completed.


Shipping & Returns

AnchorHow long will it take to ship my order internationally ?

Shipment arrivals depend on each country. DHL Globalmail typically delivers within 10 - 15 business days. If you want them faster , DHL Express option is also available which typically delivers within 7 business days.


AnchorHow do I determine the shipping charge on my order ?

The shipping charge on your order is calculated in the second step of the checkout process ship method) after you have chosen the address for your delivery.


AnchorWhat do I do if my delivery is damaged when I receive it ?

If you when receiving a parcel notice that it is visibly damaged from transportation, immeditaley report this to the transportation company which delivered the parcel. If the transportation company do not accept responsibility, please contact Decorish's customer service via e-mail info@decorish.com.


AnchorCan I exchange or return my purchase if I do not like it ?

You can, in a period of 30 days, return a product if you are not completely satisfied. If returning a product it must be in unchanged condition and in the original package. Please contact info@decorish.com for further instructions. The purchasing sum will be paid back to you within 7 days from the day the product reaches Decorish. The costs of delivery will be paid by you.